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  F.A.Q.    


   


 


Q.
WILL MY FRIENDS AND GUESTS BE ABLE TO ENJOY PRIVACY WHEN IN
... .....MY HOLIDAY HOME?
A. Yes.
As long as you advise us of the dates and duration of their visit
... ..we.will take.the system offline, thus ensuring their complete privacy.

Q..WILL ANYONE ELSE BE ABLE TO HAVE THE SYSTEM TAKEN OFFLINE?
A.. No we will only accept instruction from you and you alone.

Q. IF I AM NOT AWARE OF AN ALERT FOR SOME HOURS AFTER I RECEIVE
.. .....IT, WILL I STILL BE ABLE TO SEE WHO ENTERED MY HOME?
A..Yes. Our video archive system will allow you to request in real time
      the moment the sensors were triggered and thus you will have
      video of whoever entered your property.


Q. IS THIS A SECURITY SERVICE?
A. .No. It is much more than that. A standard security alarm will go off
      and annoy
your.neighbours until your key holder arrives. If it is
      wired to a security
company they will.arrive when the intruder has
      left and if you are renting or
have a key holder, they will.have the
      code and can enter your home at anytime
with or without your       permission.
... ....With the WATCH YOUR HOME system everyone who enters your
      home
without your.permission will be captured on video thus
      eliminating the
possibility of your home.being abused.

Q. WHAT IF THERE IS A PROBLEM WITH THE SYSTEM?
A. Our price includes a 100% guarantee. That
means we will repair or
      replace any element that contains a fault. We will also be able to
      offer advice on your internet connections.




Q. WHY DO I NEED A TELEPHONE LINE AND BROADBAND CONNECTION?
A. The Gateway XG100 system is state of the art
equipment and
.. ...needs the line and broadband connection to function and keep you
......instantaneously informed of what is going on in your property.
......But remember, benefits of broadband will add to the enjoynment of
      your holiday home and
be a very attractive selling point if you are
      renting your property.

Q. DO I NEED A PC IN MY HOLIDAY HOME?
A. No. All that is required is a broadband connection. If you
don't
.. ....already have broadband please CLICK HERE for the lowest cost
.. ....broadband available in Spain.

Q. I ALLREADY HAVE BROADBAND HOW LONG WILL IT TAKE TO
      INSTALL THE SYSTEM?

A. If you already have broadband we guarantee
to install and activate
     your system in 15 working days or less.

     

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WATCH YOUR HOME Ltd. 2008